FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
If an item does not work out, you may request a return or exchange within 30 days after receiving your order. Refund returns are customer-paid. Each order includes one free exchange for another size or colour of the same product.
Shipping, Returns & Exchanges
Available delivery methods and charges are shown at checkout. We email tracking details after your order is dispatched.
When will my order arrive?
Orders are processed within 1–2 business days. Delivery typically takes 9–14 business days after dispatch. We’ll email you tracking details once your order is on its way.
Where can I see delivery charges?
Select your delivery country and enter your address at checkout to see the available methods and exact charge before payment.
How do returns work?
Email info@cultum.com within 30 days after receiving your order. Refund returns are customer-paid at the actual tracked-label cost, which we confirm before issuing the label. There is no restocking fee. We cover return costs for faulty, damaged or incorrectly supplied items.
Can I exchange an item?
Yes. Each order includes one free exchange for another available size or colour of the same product. We cover the return label and standard delivery of the replacement. Subsequent exchanges, and any later refund return of the replacement, are customer-paid.